Dealing with Difficult Personalities

Interpersonal relationships aren’t always easy and relationships with colleagues and clients are no different. This interactive workshop will cover a range of topics and strategies to effectively handle challenging personalities and situations. In this 60 minute workshop, expect to explore: 

• Understanding Difficult People: Understand different types of difficult personalities encountered in the workplace and the underlying reasons often behind difficult behaviour (e.g., insecurity, stress, communication issues).
• Self-Awareness and Emotional Intelligence: Consider self-reflection to identify personal triggers and biases. And learn techniques to regulate emotions and remain calm in difficult interactions. You’ll also learn importance of empathy and active listening when dealing with difficult people.
• Communication Strategies: Discover effective communication techniques to establish rapport and build trust. And explore active listening skills and non-verbal communication cues. You’ll also learn guidance on assertiveness and setting boundaries.
• Conflict Resolution: Discover strategies for managing conflicts constructively and learn effective negotiation and mediation techniques. Discuss how to find win-win solutions, encourage compromise and model how to give effective feedback. Finally, you’ll learn de-escalation techniques to defuse tense situations.
• Stress Management: Explore stress management techniques for handling challenging situations. Discover mindfulness and relaxation exercises to reduce personal stress levels.
• Establishing Boundaries: Learn the importance of setting personal and professional boundaries and how to communicate and reinforce these boundaries effectively.
• Self-Care and Resilience: Understand the significance of self-care in managing workplace stress and consider strategies for maintaining resilience and managing personal well-being.